No, extra virgin olive oil and our flavored oils are free of any allergen and suitable for celiacs and all those intolerant to certain types of vegetables and fruits.

In our oil mill in Vescia di Foligno (PG), using the best raw materials of the italian peninsula, 100% Made in Italy.

At the time of production, all oils are always below 0.40% acidity and remain so as long as they have been stored well.

Every single extra virgin oil in our range offers distinctive flavor profiles and aromas, which can be explored in detail via the sensory maps available on the page dedicated to each product.

Yes it is possible but to do so you need to register on the site and you can do this from the Home page or from any other page. After registering, enter the site, enter your username and password from the Private Area Login, or via your Google profile, select the products and enter the quantities in the cart, at the end just click on Continue and the system automatically processes the “quote” including transport costs. From here on you decide whether to make the purchase or not. If you wish to do so, choose the payment condition best suited to you that you find under the quote and definitively confirm the order, you will automatically receive the data to make the payment. If, however, you do not want to complete the order at that moment, you can print it or store it in the cart with Save Cart, or with Empty Cart delete the quote you have just processed.

The following payment methods are allowed:

• Bank transfer. The data for making the bank transfer to our company will be provided to you by the system during the purchase order confirmation phase.
• Credit Card. The data for making the payment to our company will be provided to you by the system during the confirmation phase of the purchase order.
• PayPal by paying by credit card or via your profile upon completing the order.
• Google Pay. You can pay via your Google account.

Through our website or through our resellers on the specific page of the “Sales Points” website.

The variables involved in determining shipping costs are different. Costs vary depending on the destination area of the goods (Italy, EU and non-EU), the weight and volume of the package. All express deliveries, regardless of the type of goods ordered, cause an increase in shipping costs. Due to the complexity of the cost calculation, we omit a detailed explanation. In any case, the calculation of the actual shipping costs will always be carried out automatically and made known before the final confirmation of the purchase.

Our company guarantees the quality and integrity of the oils sent but in the event that you receive a damaged or defective oil, we will replace it or, if the replacement is not available, refund you the total amount.
It will be sufficient to send the goods back and send us an e-mail from the appropriate form that you will find on the Replacement page, in your personal area providing:

• The code or name of the item to replace;
• The order number issued at the time of purchase;
• The reason for the replacement;
• Your telephone number.

The costs relating to the new shipment of the replacement product are entirely borne by our company.

We work to guarantee the customer the best possible service but when receiving daily orders in certain periods an error may occur. If a product is missing, we will immediately resend it to you or, if the product is no longer available, refund you the amount of the missing product(s).
It will be sufficient to mention the missing product(s) by sending us an email to the email address info@luigitega.it indicating:

• The code or name of the missing item;
• The order number issued at the time of purchase;
• Your telephone number.
• Description of what happened, even brief, once the package was opened.

The costs relating to the new shipment of the replacement product are entirely borne by our company.

The oils visible on the site and marked with the shopping cart symbol are all available and purchasable. Unavailable oils are immediately blocked by the system.

Orders sent by users always last 24 hours before being processed. During this time you will find them in your personal area under Your orders. Confirmed orders can be canceled until they are marked with the status “fulfilled”. This way nothing will be delivered to you and you will not be charged any amount.

If you want to place an order but are having difficulty, you can still order what you want. Send us a request to our e-mail address info@luigitega.it with the indication of the items you want to buy (code, item, quantity, preferred form of payment, name and surname, delivery address, telephone number), we will provide us to forward the order and give you confirmation via e-mail or telephone.

We work to guarantee the customer the best possible service but when receiving daily orders in certain periods an error may occur. To resolve the issue, simply mention the missing product(s) by sending us an email to the email address info@luigitega.it indicating:

• The code or name of the missing item
• The order number issued at the time of purchase;
• Your telephone number.

Also attaching one or more photos of what you received by mistake. Once the email arrives, you will be responded to as soon as possible. The resolution will obviously be our responsibility.

Our company guarantees the right of withdrawal by respecting the legal directives for purchases made online. Pursuant to article 52 of Legislative Decree. n. 21 of 21 February 2014, you have 14 days from receipt of the product to exercise this right without this entailing any penalty or the need to give any explanation. If you decide to exercise the right of withdrawal you will have to send the goods back to us at your expense and send an e-mail with notification of withdrawal indicating:

• Name and description of the item for which you have decided to withdraw. We remind you that the information regarding the item and order code is indicated on your personal Orders page, accessible via login.
• The order number issued at the time of purchase;
• The personal data (name, surname, address, telephone number) of the holder of the current account to which the sum will be credited, the C/C number, the ABI and CAB codes of your bank. Or PayPal account with which the purchase was made.

We will make the bank transfer within 30 days to the account number you provided, or to the PayPal profile with which you made the purchase, communicating via e-mail.

To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from the purchase through an explicit declaration (by email to info@luigitega.it). Another necessary condition for exercising the right of withdrawal is the substantial integrity of the product and its packaging.

The refund concerns the purchase price of the goods, meaning as such the net amount paid for the goods excluding additional costs such as transport or any cash on delivery fees.

After having forwarded the notice of withdrawal, it is necessary to insert the original packaging containing the goods in special packaging, in order to protect the product and its packaging from any damage or alteration. It is advisable to use a courier or other suitable means for shipment to allow the traceability of the shipment. The goods will be returned at your own expense (you can make the return through any courier via its website or via truckpooling).

The right of withdrawal lapses in its entirety when the “essential condition of integrity of the goods” (packaging and/or its contents) is no longer present and/or in cases where it is ascertained:

• The lack of the original external/internal packaging;
• The absence of integral elements of the product;
• A use of the product in such a way as to make it impossible to restore it to the conditions pre-existing upon sale;
• Modifications and/or tampering with the product such as opening the cap. Clear from the white stripe that appears around the cap.

The refund will be made as soon as possible and in any case no later than 30 working days from the date of receipt of the notice of withdrawal.