IDENTITY OF THE SELLER
The seller through the LUIGITEGA.IT online store is the company MOLINO IL FATTORE DI TEGA LUIGI & C. SNC, VAT number 01274290541 Legal and operational headquarters: Via dei Frantoi 53 06034 Vescia di Foligno (PG).
GENERAL PROVISIONS
These general conditions of sale ("GENERAL CONDITIONS") are provided by the company MOLINO IL FATTORE DI TEGA LUIGI & C. SNC to its customers with a view to transparency and completeness and apply to all sales of products purchased through this website. The company MOLINO IL FATTORE DI TEGA LUIGI & C. SNC may sometimes find itself in the need to modify some provisions of the General Conditions; We therefore invite customers to consult them before each visit to the site. The validation of an order implies the tacit reading and acceptance of the General Conditions present at that time.
In compliance with the provisions of the Italian and EU laws currently in force, the economic relationship between the seller and the customer is governed by the consumer protection legislation exclusively in the event that the customer purchases for personal purposes unrelated to their work. Therefore, consumer protection regulations, including in particular Legislative Decree 185 of 1999 (contracts concluded at a distance), Legislative Decree no. 50 of 1992 (right of withdrawal) and articles 1469 bis and following c.c.
The contracts concluded with the company MOLINO IL FATTORE DI TEGA LUIGI & C. SNC through the site are governed by Italian law and, in particular, by Legislative Decree 6 September 2005, n. 206 ("CONSUMER CODE") and by Legislative Decree 9 April 2003, n. 70 ("DECREE AND COMMERCE").
PRICES AND PAYMENTS
There is no minimum order (for Italy) to be able to purchase. Shipping costs consist of a flat rate for various countries unless there is the possibility of free shipping after a certain monetary amount in the order. There may be additions to the transport price in the event of a request for particular services such as delivery in 24 hours, call notices, deliveries in storage and courier points, etc.
VAT: The price of the products is inclusive of all taxes and VAT. All prices are expressed in Euros.
Payment can be made with:
· PayPal
· Credit card;
· By bank transfer;
· Cash on delivery (only for Italy)
Persons obliged to request an invoice must request it at the time of ordering, communicating the VAT number. and / or tax code.
HOW TO EXECUTE ORDERS
Online orders can be placed according to the methods and terms indicated on the page.
To purchase the Products, the Customer must complete and send the order form in electronic format, following the instructions contained on the Site. The Customer must add the Product to the "Cart" and, after having read the General Conditions and Privacy Policy, will have to enter the shipping and billing data, select the desired payment method and confirm the order.
By confirming the order, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these transcribed General and Payment Conditions.
The contract stipulated with the customer must be considered concluded with the acceptance of the order by the company MOLINO IL FATTORE DI TEGA LUIGI & C. SNC. This acceptance is communicated to the Customer through an email confirming the order. If the Customer is a consumer (a physical person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of Italian legislation on distance contracts.
Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance or evasion, even partial, of an order.
DELIVERY & SHIPPING
The company MOLINO IL FATTORE DI TEGA LUIGI & C. SNC delivers directly to the address indicated by the Customers at the time of the order;
The ordered goods therefore travel completely at the risk of the company MOLINO IL FATTORE DI TEGA LUIGI & C. SNC.
Depending on the area of destination of the goods (Italy / Europe), deliveries may take place over a period of time ranging from 2 to 15 days, except for unforeseen circumstances. All purchases will be delivered by express courier from Monday to Friday, excluding holidays and national holidays.
After the shipment of the goods, the Customer will be sent a confirmation email with a tracking number, which will include a link to refer to for tracking the shipment.
For shipments to Italy, the conditions are as follows:
- No minimum order
- Fixed shipping fee: 10,00 euros
- Free shipping over 240,00 euros (included)
For non-Italian destinations the costs are as follows:
For shipments to Austria, France, Germany, the conditions are as follows:
- Fixed shipping fee: € 24.90
For shipments to Denmark, the Czech Republic, Luxembourg, the Netherlands, Slovakia, Romania, Slovenia, Sweden, Poland, Hungary, the conditions are as follows:
- Fixed shipping fee: € 31.90
For shipments to Belgium, Bulgaria, Croatia, Portugal, Finland, Ireland, Estonia, Latvia, Lithuania, the conditions are as follows:
- Fixed shipping fee: eur 35.90
For shipments to Switzerland and United Kingdom, we cannot set a flat shipping rate but you can still order what you want. Send us a request to our e-mail address ordini@luigitega.it with the indication of the items you want to buy (code, article, quantity, preferred form of payment, name and surname, delivery address, telephone number). We will immediately analyze the order and report any transport costs to you.
WE DO NOT SHIP TO: non-EU countries (except Switzerland and the United Kingdom), Cyprus, Greece, Malta, Norway, Spain.
Please note:
- Cash on delivery (in Italy) has an optional cost of € 4.90 (for payment on delivery).
- For large purchases, shipping costs do not increase, there is no maximum weight or maximum quantity that cannot be shipped.
- All express deliveries, regardless of the type of goods ordered, cause an increase in shipping costs. Given the complexity of costing, we omit a detailed explanation. However, to take advantage of these services, write to ordini@luigitega.it.
- In the case of purchases via PayPal, a commission provided by the payment system will be applied, calculated on the total amount of the order.
DELIVERY AREA
The MOLINO IL FATTORE DI TEGA LUIGI & C. SNC company carries out deliveries throughout the national territory (Italian), EU countries, Switzerland, United Kingdom (except: Cyprus, Greece, Malta, Norway, Spain) through agreed express couriers.
ORDER PROGRESS STATUS
The company MOLINO IL FATTORE DI TEGA LUIGI & C. SNC provides customers registered on the Internet with an online tool for viewing the current status of their orders.
UNAVAILABILITY OF PRODUCTS
If the ordered products are temporarily unavailable, the company MOLINO IL FATTORE DI TEGA LUIGI & C. SNC will promptly inform the Customer by proposing various solutions, without prejudice the right to renounce the order if costumer want it.
CANCELLATION OF ORDERS
The company MOLINO IL FATTORE DI TEGA LUIGI & C. SNC provides customers registered on the Internet with an online tool for canceling orders sent within 24 hours.
RIGHT OF WITHDRAWAL
Pursuant to the combined provisions of Articles 64 and ss. of the CONSUMER CODE (Legislative Decree 2005/206) and the provisions of Legislative Decree 21 February 2014, n. 21, the final consumer customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.
This right can no longer be exercised in relation to the categories of goods and services expressly specified in art. 59 of Legislative Decree 21 February 2014, n. 21 (by way of example but not limited to, the types of products marketed on the SITE that are most likely to be subject to this exclusion are mentioned, or Article 59 letter c) supply of goods made to measure or clearly personalized; art. 59 lett. d) supply of goods which risk deteriorating or expiring rapidly; art. 59 lett. e) supply of sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery; art. 59 letter f) supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods; art. 59 lett. g) supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, whose delivery can only take place after thirty days and whose actual value depends on fluctuations on the market that cannot be controlled by the professional).
To exercise this right, the customer must send a communication within 14 working days from the date of receipt of the goods. This communication must be sent by email to ordini@luigitega.it, using the appropriate form or by telephone at 0742660015.
Once we have received the notice of withdrawal, our customer service will communicate to the customer the instructions on how to return the goods which must be sent to our warehouses within 10 days of authorization.
The right of withdrawal is however subject to the following conditions:
1. The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product;
2. By law, the shipping costs for returning the goods are charged to and on behalf of the customer;
3. The shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
4. We are not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
5. In case of damage to the goods during transport, the customer will be notified of the incident (within 5 working days from receipt of the goods in their warehouses), to allow him to file a complaint against the courier he has chosen and obtain a refund. of the value of the asset (if insured). In this case, the product will be made available to the customer for its return at the same time as canceling the request for withdrawal;
6. The right of withdrawal cannot be exercised in any way for perishable goods whose expiry date is less than or equal to 10 days.
The customer will be refund for the full amount already paid, within 30 days from the return of the goods, by transferring the amount charged to the Credit Card / Paypal or by bank transfer. In the last case, the customer will be responsible for providing the bank details on which to obtain the refund.
The right of withdrawal is totally lost, due to lack of the essential integrity of the goods (packaging and / or its contents), in cases where it is ascertained:
- the lack of the original external / internal packaging;
- the absence of integral elements of the product;
- use of the product such as to make it impossible to restore the pre-existing conditions to the sale;
- modifications and / or tampering with the product.
The right of withdrawal is in no way exercisable by professionals or operators with VAT number.
COMPLAINTS
For any report, complaint or request for information, you can call the telephone number +39 0742660015, write to WhatsApp number + 39 3334327689 or by writing to the email address ordini@luigitega.it.
PROTECTION OF MINORS
Minors under the age of 18 are not authorized, unless under the supervision of an adult family member, to place orders via the online order form.
DISPUTES
For any dispute the competent court is that of Perugia (PG).